At the mention of outsourcing, business owners could be forgiven for thinking of giant call centers that employ students for customer service positions. It sounds like an outdated concept. The reality is, however, outsourcing is still a popular means for creating efficiency in a business and managing vital resources. Here are a few popular outsourcing solutions in the digital age.

Managed IT 

IT Infrastructure has dramatically changed in the last few years. Especially post-pandemic, many businesses have gone digital, shifting much of IT operations online. This has eliminated the need for hired IT experts which can be expensive. A managed IT solution is now more popular. It provides your business with a range of services including security, data storage, and 24/7 technical support from a large team of experts. Any issue with the network or cloud can be solved quickly keeping your business profitable when the inevitable happens. 

Managed HR Services

It doesn't matter what size of business you run; if you have employees, the chances are your workload is considerable. Running a business with employees can be time-consuming and stressful. You have to manage the day-to-day, but you must also do the administration and payroll for them. This is part of running your business, but it can be far more efficient with a Managed HR Service like Employeradvantage.com. This option will provide employees with excellent benefits, save you time and money; and, ensure you retain the best talent in your workforce.

Third-Party Distribution 

Are you a business that requires worldwide shipping, such as an eCommerce company or business operating online? If you are, you will be interested in reducing the cost of distribution and improving its efficiency – customers today expect their parcels to be delivered within a few days. You could keep your costs down by shipping products yourself, but this would also require a storage facility. When you add up the time and cost of this approach, it makes more sense to go with a dedicated service that will keep your customers coming back. 

Digital Marketing 

Another feature of the modern business environment is the all-important digital marketing side of your business – this means online content in the form of blogs, links, and optimized Web pages, graphic design, and ads or various types. Effective digital marketing strategies can make all the difference to the size and quality of your customer base. But it's a relatively new sector and not every company has the necessary expertise to run their digital marketing wing effectively – that's why many turn to agencies. 

Customer Services Outsourcing 

Even with the rise of Chatbots, human-based customer services is an important feature of any business that wants to strike a balance between efficiency and customer satisfaction. While people are becoming used to communicating with robots and algorithms, sometimes issues need to be solved by a friendly and professional human being representing your company. With so many people now working from home it's possible to outsource your customer services very easily. Doing so will ensure that customers' issues are solved as soon as possible, maintaining your reputation and building loyalty.