Communication is essential for any business to be successful, whether that’s between staff members internally, or with clients, customers, and partners external to the organization. There are various ways businesses can fulfill their communication needs, such as through email, conferencing software, and other means, but none will be as effective and as helpful as a PBX phone system.

What is PBX 

PBX stands for ‘private branch exchange’ and is essentially a private telephone network that’s used within a company. It allows workers and users to communicate with people within their company as well as people outside of it, using communication channels such as voice over IP, ISDN, or analog.

However, the key difference to a standard telephone line is that modern PBXs use the internet to create their connectivity, which creates a host of additional benefits as well as keeping the usually expected features of a traditional phone network such as voicemail, call recording, queues, and interactive voice menus.

There are plenty of hosted PBX providers that your business can choose from to help it reach its connectivity goals, meaning there’s always going to be a PBX solution that’s right for your needs. 

The benefits of PBX

As well as mimicking the expected features traditional phone lines have, PBX also brings in their own set of advantages, which makes them an even more attractive piece of technology. The first is that, as they are based over the internet, it’s a far cheaper way to make calls between staff, as with most providers, these internal connections are free and there won’t be a telephone bill at the end of each month because of this technology.

As they are cloud based, it also means the installation of the system is far quicker. There’s much less hardware that needs to be deployed, meaning your system can be operational in a matter of days as opposed to weeks, increasing your business’s productivity.

One of the greatest benefits of an online-based PBX is that it allows for the easy growth of a company, making it a great choice for small businesses. This is because, as opposed to a premise-based communication system that may have a set limit of connected devices it can support, PBXs have virtually no limit as to how big the system can get, as extensions can be made far more easily.

It also provides greater flexibility for your workforce, as an online PBX can be used on a lot of different devices that don’t necessarily need to be inside the office, such as mobile phones. This means that individuals can work remotely at home, which has plenty of benefits, and still stay connected. The result is boosted productivity and the ability to open up the potential to downsize your office space and save a lot of money. 

You can also set up multiple extensions and phone numbers, making it easier to keep connected with a lot of people. This also gives you the option to create a local presence with your customers without having to add extra lines, turning it all into one cohesive package, making it easier to manage.