Why Outdoor Cafe Seating Enhances Your New Business Opportunity

Opening up a new cafe requires seating that suits your needs and those of your customers. Therefore, you need to understand why indoor and cafe chairs are important and how you can integrate them into your design. Doing so should help to make it easier for you to feel comfortable with your new shop.

Why Cafes are a Popular Business Option

Cafes are an increasingly popular business option for a growing number of different individuals. These companies create a myriad of different benefits that make them interesting and effective as an investment. Just a few advantages that you may experience in this process include:

• Diverse Range of Possibilities – When you open up a cafe, you have a few different options about your business model. For example, you can serve just coffee, expand to some alcohol options, provide small snacks, or even serve meals that help your customers feel integrated into your facility.

• Popularity in Most Areas – Cafes and coffee shops are often very popular with a large number of different people because they allow you to sit down and interact with other people, creating the opportunity to meet more people and feel more integrated with a community as a person.

• Low Cost of Opening – Once you find a place you can rent and purchase a handful of seating options, you can usually find inexpensive and easy-to-purchase drink and food preparation items that will fit smoothly and easily into your cafe experience.

As you can see, cafes provide a cool chance for you to make money and stand out in your community, creating an engaging experience that should reward you in many ways. Before you start up your cafe, though, it is important to know why outdoor seating is such a great investment option for you.

Outdoor Seating May Help

If you're interested in opening up a cafe, outdoor seating may be a wise option for you to consider. This unique type of seating has become very popular in a large number of different environments because of the many benefits that they provide. Just a few reasons to consider them include the following:

• Expanding Your Seating – If your cafe gets popular enough, high-quality outdoor seats and chair can provide you with more room. In this way, you can tap into the popular 12-3 time slot that most cafes need to utilize to stand out in ways that make them financially successful for a long time.

• Provide Extra Oxygen – There's something about outdoor seating that appeals to most people, as it allows them to sit outside, get a good dose of oxygen, and feel better about their day and themselves by minimizing their anxiety.

• Create an Eye-Catching Look – Outdoor seats often serve as a great advertising for your cafe. First of all, passerby will know immediately what you provide by checking people sitting around the cafe. And they can gauge the quality of your services at the same time.

As you can see, the many benefits of outdoor seating make it important to consider your options here. Don't forget, though, that you also need to pay equal attention to your indoor seats. Doing so will help to make this process that much easier for you to handle and make your customers happy, too.

Find the Chairs You Want

Seeing out the best chairs for your cafe will enter around identifying where you want to place the chairs, what type of style you want them to match, and much more. So don't hesitate to reach out to an expert who you feel you can trust to handle this difficult process for you without any major difficulties.

A Guide to Requirements Management

As a practical example, say your company is constructing a new distribution center that will bring hundreds of new jobs across multiple departments to the area, and hundreds of thousands of dollars in new equipment will be purchased. Without insight from all parties, team members, customer support, stakeholders, and the customer base, how do you know the requirements for a successful distribution center? This is where requirements management steps in to ensure the success of long-term projects such as a new distribution center.

Keep reading to learn more about requirements management solutions.

What is Requirements Management?

Requirements management is a frequentative set of project activities that comprises collecting, eliciting, and capturing requirements from all parties involved followed by documenting, prioritizing, refining, categorizing, and tracking requirements toward fulfillment. Part of requirements management is accommodating changes to all involved entities, progressing with approval, and adding in change control. This is a continuous process that remains throughout the entire project lifecycle.

Requirements management combines activities including gathering requirements, documentation, definition, analysis, and monitoring to ensure traceability of the project throughout its lifecycle. To put in simpler terms, requirements management is a sequence of the following:

1. Determining the functionality and features the stakeholders want in the project.

2. Agreeing on those requirements.

3. Refining the requirements to alter them into actionable items.

4. Prioritizing the requirements and eliminating non-feasible options.

5. Conveying changes to clients with their approval.

6. Itemizing the requirements into tasks to assign them to teams.

7. Tracking tasks until completion and the project is ready for deployment.

Why is Requirements Management an Important Process?

Requirements management is critical since it is the initial step to determining the end goal and ensuring the project meets the client’s expectations. According to studies conducted by the Project Management Institute (PMI), all considerable aspects of organizational strategy is improved by requirements management in the following manner:

• Cost reduction

• Effective scope management

• Quality improvement

• Risk decrease

• Timeline decrease

How are Requirements Managed Within a Company?

The requirements management process conducted by an organization is comprised of five sections:

Requirements Gathering

Requirements gathering is generally considered the first step within requirements management since it involves laying the groundwork for requirements definition. This step starts with identifying and communicating with stakeholders and reviewing the existing set of problems that must be resolved. Once the study has been thoroughly conducted, different techniques formalize the requirement including, brainstorming, document analysis, holding a focus group, interface analysis, interviews, prototyping, questionnaires, requirement workshops, and research and observations. The methods outlined in the Business Analysis Body of Knowledge Guide are often used in this phase.

Requirements Refining

The next phase involves refining the needs that have been gathered and further categorizing them into operational requirements, transitional requirements, functional requirements, or technical requirements with assigned prioritization. Additional weeding and requirements analysis assists with determining which requirements are attainable and how the project can deliver them.

Requirements Negotiation

With many projects, there is a disagreement on the documented requirements by the time they trickle through the extensive gathering, analyzing, interpreting, and documenting the process. Clients and future users attempt to accommodate all considered features while expecting a high level of customer service. There is always a focus on compliance and cost-effectiveness while not exceeding budget, schedule, and human resources.

Requirements Negotiation Process

The negotiation process includes studying the stakeholders, knowing the proposed problems, asking open questions, listening, and understanding, setting ground rules, presenting a suitable negotiation method, defending your position, knowing the bottom line, and being prepared for all outcomes.

Sign-Off

Following a successful negotiation and agreement among all parties of a specific set of requirements, there must be a final sign-off. This is a legitimate indication that all actionable items have been agreed upon and all stakeholders understand the requirements.

Requirements management is a challenging and extensive process due to the number of stakeholders involved in a project. However, there are resources, such as using the best requirements management software, and in-house experience, that can help keep the flow of the discussion moving.

Address all your MRO challenges with an MRO solutions Company

When you consider evaluating your company's cost margin, one essential thing that one will always look at is the prices of materials, production, and labor. You will check and evaluates the operations expenses such as utilities and maintenance fees to know what was used and what went into waste. One area that is often overlooked in the quest for cost savings is the maintenance, repair, and operations (MRO) inventories.

MRO inventories are various supplies and activities that a business will keep to make them up and run. These could vary from a simple closet stock of printing papers to more complex items. Companies like Xtivity are a customer's experience-driven service firm that provides expertise to make better decisions and improve performance. Here is some advice to make your MRO operations run smoothly.

Manage supply chain visibility

The supply chain drives a more significant percentage of maintenance costs in an organization. You will have to get your MRO contract rights to have a profitable business. Therefore, it is vital to ensure that you build a reliable supply chain that is flexible and visible. Parts required for specialty purposes will have to be quickly and efficiently procured, especially if they are scarce. You will need visibility into how your supply chain performs to shift gears rapidly if unexpected delays or disruption of services are required for operations.

Manage complex processes and parts with ease

Managing inventory has become complicated since many manufacturers are turning to new materials for production purposes. You will have to keep track of materials and their as-serviced history. You can achieve this by tracking thousands of components' lifespan, putting considerations to their predicting demands, and stocking replacement parts. You have an IT infrastructure that will keep up with the multitude of different challenges to handle the complex nature of functions or risks affecting the safety measures.

Upgrade software's to allow real-time information flow.

You will have to meet specific government authority guidelines. Therefore, you will have to comply with contractual demands and government mandates while maintaining quality control. Otherwise, you will face demoralizing consequences such as fines.

Deliver on your promises

The services that a company provides is always considered as good as the company technicians themselves. It is essential, therefore, to ensure that they do a diligent job for the company image. Professionals advise that the technicians are to be in the right place, at the right time, and with the right equipment. You will need specialized software to complete an assigned task without problems. Additionally, ensure the technicians have access to all the information required for their operations. This will helps them speed their process.

Track everything

Most MRO contracts are complicated, so it may not be easy to track your business's profitability with ease. To succeed, you need to track everything from the tool that you use to the time spent in completing a task and the resources used. If you get an advanced analytical tool, you can track your profitability, manage contracts, and other things with ease.

The key to successful inventory control is to partner with a reliable MRO who will take time to evaluate your business model and understand your inventory needs.

Make Running a Business a Little Easier for Yourself

Running a small business is an extremely difficult feat. No matter what area of your business you decide to focus on, what industry you operate in, or what products or services you decide to sell, chances are, you’re going to have to spend a fair amount of time, money, and effort on any single aspect of keeping things afloat. When business owners first start out, they do tend to take the bulk of work on their own two shoulders, doing absolutely everything themselves.

But as you begin to experience success, chances are you’ll experience increased demand and you may find yourself struggling to keep up if you continue to do absolutely everything solo. Sure, you probably want to mull over every business decision yourself, maintaining complete control over things, but a point will come where you need to make some changes that will make running your business a whole lot easier for you. whittling them down and settling on the one that will best benefit your company and your brand. If you don’t, you’ll struggle, slip behind and your business may fail as a result. But where to start when it comes to making changes that will make running your business easier? Well, to help you along the way, here are a few different suggestions! 

Using Tech and Software to Your Advantage

There are a lot of stressed business owners out there who are actively seeking ways to make life a little easier for themselves. Where there’s demand, there will quickly become solutions. That’s why there are now countless different pieces of technology and software available that can make your day to day working life and managing general business operations a whole lot easier. Of course, the best type of software to suit your business will depend entirely on your business itself. But there are some more generalized services like https://solutionscout.com that could point you in the right direction and find the right help for you!

Running a business as a solopreneur is hard enough without having to deal with slow loading times and lagging internet connections. This type of issue can put a halt to your productivity and cause costly downtime when you’re trying to grow and scale your business. You may want to find the best internet near me to make sure you’re set up with the highest quality internet connection in your area. You will notice a huge difference in the way you work when you have a speedy connection that allows you to get all of your tasks done efficiently. There is nothing more frustrating than unstable or unreliable internet connections, so using high speed options will truly serve your business in the best possible way.

Outsourcing

If you find that you have too much work on your plate, but you don’t feel ready to commit to taking on full-time staff quite yet, you may want to consider outsourcing. Put simply, outsourcing is a commonly carried out business practice that involves handing overwork that your company needs to be completed to a third party. This third party will then ensure that the work is completed on your behalf. When you outsource your work, you are most likely to hand it over to either a freelancer or an agency.

But why outsource work in the first place? Well, there can be a number of reasons. Some people will outsource work because it’s just a one-off project that needs specialist knowledge, expertise, or skills to complete. Perhaps you need a new website made. This isn’t a position that you’d employ a team member for, as you won’t need a website designed every week. Instead, you need it designed once, and then the job is done.

By outsourcing, you can have that one job done without having to commit to providing the web designer with ongoing work for the foreseeable future. Another benefit of outsourcing is that the people completing the work bring their own expertise and equipment to the task. You don’t have to train anyone up. You don’t have to provide them with laptops or other essentials. They simply turn up, do the job, and invoice. This really is a great way to lift pressure from your own shoulders by getting one-off or short term projects completed to a high standard without the commitment to offering employee benefits. Some of the most commonly outsourced work tend to include:

• Graphic design

• Copywriting

• Product photography

• Accounting

• IT Support

• Manufacturing

Recruiting

If you find that you’re still struggling to manage all of your workloads while running your business, or that you’re not seeing the market expansion, sales, and profits that you want, it may be time to start considering hiring some permanent employees. Whether full-time or part-time, these individuals could help to lift a huge weight from your shoulders and drive your business forward with their individual levels of experience and expertise.

Now, no matter what position you're considering taking staff on for - whether that’s customer support, marketing, IT, supply chain, or anything else - you’re going to have to place a whole lot of focus and emphasis on the recruitment process to find the right candidate for the position. Sure, it may feel long, drawn-out, or expensive. But it will be worth it once you have your ideal team member on board. Here are some steps you need to undertake to experience success here!

Advertising Positions the Right Way

To bring staff in, you’re first going to have to make sure that people are aware that the vacancy exists. So, the first step you need to take is to advertise your company’s open positions. Unlike in the past where people simply stuck a notice up in their brick and mortar store or commercial premises, you’re going to have to advertise digitally. Why? Well, this is where most people in need of work or looking for a new role will be searching.

So, you can advertise positions on your own website, but you also need to make sure to advertise on popular online jobs boards. When advertising the position, make sure to detail the job title and location. Then write up a description detailing job responsibilities or what the role entails, what previous experience or qualifications you expect from applicants, and, finally, a means of applying. This could be a link to an application form on your site, a business email address, or a contact number. If you want portfolios or sample work submitted, you will also need to let applicants know this in the job advert.

Conducting Your Interviews

Once the job is listed, you're going to start getting resumes through. Go through these resumes and decide which applicants sound best for the position. Then, you can invite them to an interview. Now, it can feel daunting meeting applicants on a face to face (or video call) basis, but it is essential. The interview will give you the opportunity to get to know the candidate and to determine whether they are suitable for the position or not.

Not only will you be able to check whether they know what they’re talking about, but it’s also a good opportunity to determine whether they will be a good cultural fit for your company too. Make sure that you are fully prepared for your interview in advance. Know what you’re looking for. Make sure you have all the questions you need to ask ready. Have an idea of how you want the candidate to answer them. If you are bringing someone in who will be reporting to an existing employee who will be managing them, you may also want this manager in the interview too to ensure that they’re happy with the candidate too.

Offering the Position

By the time you’ve interviewed all appropriate candidates, chances are, you have a good idea of who you want to offer the position. Do not reject other candidates yet. You may find that your first choice doesn’t accept your offer and that you may have to opt for somebody else. Now, offering the position to the candidate you do want the most. Send the candidate a congratulatory email or make a phone call to offer them the position. This will serve as the perfect opportunity to come to final agreements about contracted hours, salary, and other terms and conditions of the individual’s employment. If they accept it, great! You have a new team member on board! If not, you should thank them for their time, then repeat this process with your second favorite option.

Rejecting Applicants

Of course, you’re also going to have to reject unsuccessful candidates when someone has accepted the position. This isn’t pleasant, but it’s necessary. You don’t want them checking their inboxes, hopeful for an offer, once the position is no longer available. Simply formulate a polite rejection email, or (even better) give rejected applicants a call to speak to them personally. Make sure that they are aware that you do genuinely appreciate their interest in the role and the time they have dedicated to you during the application process. Ask whether you can keep their details on file in case a suitable position for them does arise in the future.

As you can see, there are a number of different ways to make running a business easier for yourself. The key? Accepting when you are in need of help and making the conscious effort to seek it. Hopefully, some of the suggestions we’ve outlined will help you to lift a weight from your shoulders and direct your attention to areas of your business that you need to focus on!

10 Simple Ways To Improve Your Small Business

If you want to have a successful and sustainable small business, then it is critical for you to have consistent improvements that enhance the business. Using tools like social media for marketing, monitoring the cash flow consistently, recognizing and honing in on your strength, and looking for help in certain areas of weakness will enable you to focus on improving areas of your business. 

Working from the top of your head might seem like a good idea, however, making sure you are working to the checklist to remind you of the simple, and basic steps that you need to take is going to lead to the biggest gain.  

Below are 10 of the simple ways you can improve your small business that you should be including on your checklist: 

Keeping Track Of Your Finances 

There are not many businesses that can estimate an accurate idea of the monthly, weekly, and daily numbers, as well as the financial trends that are happening within the organization. But, it is essential for you to take some time to keep track of the current cash flow. When running a small business, you may lack the much need financial skills to do this, and in this scenario, it’s always best to seek professional help and outsource to an accountant or accounting service. At least until you are unfamiliar with what you need to do to keep it in line yourself. 

Set Realistic Goals 

Similar to keeping track of your finances, setting objectives and goals is a critical part of your business success. Utilize the goals you set as a plan for the future to ensure you can continue to move forward with your business. For example, try to increase the traffic that you receive on your blog or business website. Having an increased traffic flow to these areas can translate into more sales or more customer loyalty. 

Use High-Impact Marketing 

It’s far too easy to waste money on marketing that is ineffective and pointless. Try to look for low-budget, high-impact marketing methods in order to improve your small business. Test a few tactics at a time, such as utilizing social media alongside using a printing service (click here for a great option), you can then see which work the best and offer a more effective performance. Once you have gone through the trial and error process you can utilize them as a permanent fixture in your marketing strategy. Social media can be an excellent low-cost and low-risk marketing method if done correctly. Facebook, LinkedIn, Instagram, and Twitter are some of the good options to build up a social media presence and attract the needed attention to your business. 

Create Fantastic Business Presentations

Having a fantastic, powerful business presentation can really help to improve small businesses’ performance. Start by taking the time to learn the essentials of a business presentation that is memorable. These can include providing unexpected pieces of information in order to captivate and engage with your audience. However, you want to make sure you don’t overload your presentation with too much information. Everything needs to be relevant but not long-winded. 

Keep A Watchful Eye On Trends 

No business should operate with tunnel vision. Changes and events in the global landscape have a massive impact on your business, meaning you need to make sure you are up to date with the latest occurrences as well as the latest trends. Make sure you remain current on issues and trends that are happening in your industry and the local community.

Things that may appear irrelevant on the surface could impact what you decide to do, so, always ensure you are considering all the possibilities. Covid-19 is a huge example of this, no one could have predicted what could happen, but it has impacted every single business, across all industries in different ways. 

Brush Up On Your Selling Skills 

If you want to ensure you have a high-return in sales, then you need to focus on the business sales function. Whether you’re managing a sales team, or you’re a one-person operation, you need to make sure you are always focusing on sales improvement. To start, you need to begin by clarifying your business mission. When you determine the areas that you know that customers need and that you excel in, you will have a much better sense of vision and purpose. If your selling skills are less than perfect, it could be a good idea to brush up on your skills or hire a dedicated sales team to tackles any incoming sales. 

Establish Best Practices 

An important underpinning for every business is keeping everything transparent. That means communicating effectively, testing, breaking down silos, and improving your processes constantly in order to keep everything running as smoothly as possible. Another great example of this is the ensure you document all of your processes and avoid miscommunication at all costs. Make sure you write your best practices down as policies, train any staff with them, and review them on a regular basis. 

Motivate Your Staff

Motivated and talented staff members can lead to big improvements in your business. You should take the time to learn what motivates your employees and leads them to higher levels of performance. You also need to be aware that all employees are different and they will be motivated in varying ways. What works for one member of your team won’t necessarily work for another. In order to succeed in this department, you need to be willing to listen to their input and insight regardless of seniority or position. Some of the best ideas for motivation methods comes from those who are closest to the problems. 

Be Aware Of Your Limits

A successful business owner will have a very clear awareness of their limitations. Being aware of your entrepreneurial personality type, you can successfully manage your resources and identify any areas of weakness. For example, if you’re brilliant at sales and marketing but are less experienced with bookkeeping, focus your efforts on the sales and marketing bur hire someone else to handle the books. One of the best things you can do for a small business is play to its strengths. A great way to help your business be as strong as possible, leading to success is to utilize outsourcing to strengthen your weaknesses.

Most business will utilize some sort of outsourcing, for tasks as simple as data entry right thought to IT design and maintenance. One of the most common areas to outsource is social media management, this is because it is often a skill that is lacking within a small business, but also takes up a lot of valuable business working hours. 

Remember To Take A Break

Running a small business takes a lot of time and hard work. And, especially when starting up, small business owners are known for wearing several hats that can lead to them working too much and too hard. One of the best things you can do for a small business is to also look after yourself. Reignite your passion for a few vacations. A tired business owner can often lead to a tiring business. You should never underestimate the potential value of spending some time away from the workload, refueling, and preparing yourself for more work as your business grows. 

These 10 simple ways to improve your business should lead you to success. Is there anything that you do to make sure your small business is successful? Or is there anything from the list above that you already use to help? Please share some tips in the comments below.

How to Make Your Business Run More Efficiently

As a business owner, how much time do you spend on menial or administrative tasks every week that don’t yield any revenue? Are you looking for ways to make your business easier to manage? Do you need to streamline operations and improve your finances? 

If you’re like most entrepreneurs, you’re probably wasting upwards of 22 hours a week at work on tasks that take time away from the more important issues according to a study reported on Inc.com.

Learn how to put a stop to it now to maximize your output and start generating a profit!

A lot of aspiring and established entrepreneurs do dream of running a company that is simple to manage so that they can focus on everything from other investments to their personal life. Yet to do this, you need to make the right decisions for your company so it can run smoothly without having you work around the clock. Here are the steps that we recommend. 

Hire the Right Team Members from the Outset to Ensure High Retention and Low Employee Churn

First, you need to make sure that you are getting the right team on board with the right skills for your business. You should be doing this from day one and being careful with your hiring decisions. There are a number of key challenges here, however, the main point is to make sure that you know what skills are needed to fill each position, and then be sure you are asking the right questions during every phase of the interview process.

Ideally, you should be looking for people who are going to be valuable assets—both for the job and the company culture--in your business for the long term. That way you can avoid the problem of employee churn and not spend money on recruiting, hiring, and training new team members, only for them to leave a few months or a year later. If you find that the person you hired is not performing effectively in their position, it could be worth exploring additional onsite, in-house training rather simply cutting them loose. Some reports (such as SHRM) show that every time a company replaces a full-time, salaried employee, it can cost between six and nine months of that salary. This is due to the advertising, screening, interviewing, hiring, and training protocols.

Use Outsourcing Solutions and Providers for Projects Where Your Team Falls Short

Do be aware that if you are keen to keep your team small, then there are outsourcing solutions available. With the right outsourcing solution and help, you will be able to make sure that you can cut the costs of your business and still get the quality services and skills that you need for specific projects. You should be exploring outsourcing for any area of your business that is either expensive or complicated to manage effectively. For instance, if you need to hire a graphic designer or copyeditor for one project only, you can find qualified help on websites such as Upwork.com or Freelance.com. This is a much more cost-effective option than hiring a full-time or part-time specialist. 

Another example of outsourcing work would be an IT management service such as www.egistech.com. An organization like this can work to make sure that your IT systems run effectively behind the scenes and that your business doesn’t encounter unexpected downtime, fewer disruptions, or other information technology problems. You don’t want to end up in disaster recovery.

Explore the Right Technology and Tools for Your Brand from the Beginning

Next, do think about the tech tools available on the market. There are numerous options available that might provide you with the relief you need when managing your company from scheduling meetings to social media automation to project/task management software. Some of the technology tools that we use at FemFounder.co are HootSuite.com to streamline and automate our social media posts, Canva.com to develop our website and social graphics, ConstantContact.com to distribute email newsletters and announcements to our customers, and Squarespace.com as our main web hosting portal. All of these tools save hundreds of man-hours every month by automating various tasks.

Essentially, this will mean that you won’t need to spend as much time or effort on tedious administrative tasks or putting out fires. Indeed, everything can run far more smoothly, with or without your personal input.

How to Delegate Effectively to the Right Team Members as Your Business Grows

Finally, you should make sure that you are able to effectively delegate in your business model to the right people in your organization. This isn’t as easy as most business owners assume, though. It can be difficult to relinquish control over key areas of your company. When I launched my first business, I always felt the need to be in control of every aspect of the business. But that led to more problems over the long run.

You need to make sure that the right people are in place to handle menial administrative tasks for you. That’s why it’s so important to hire the right team from the beginning as we have already discussed. Once you have the right team members in the right positions, the trick is to train and then trust them to make the right call with key decisions. Where possible, you need to make sure that you avoid micromanaging any of your team members—this can lead to your most valuable players to leave your company. You can learn more about team delegation on www.mindtools.com.

We hope this helps you understand some of the best ways to make your business a lot easier to manage.

Three Critical Business Areas to Analyze this Year

Now that we’re getting used to the COVID-19 crisis, and unpredictability has become something that our businesses can cope with and adapt to more easily, it’s time to decide how to spend the rest of this most alarming and unprecedented year. Your aims, when considering which areas of your business to analyze and change, are twofold.

First, you need to prioritize the business-crucial elements of your operations and logistics. Second, you need to consider how you could feasibly improve those crucial elements in a short amount of time. Given these two provisos, here are three areas of your business to review and analyze this year to ensure it can weather the storm and come out on the other side fully intact.

Optimizing and Streamlining Your Biz Online Performance

Across the board, COVID-19 has meant that more people are spending time online, shopping for products and services, online news, digital magazines, and blog readership figures all have gone up, as well as social media use has increased. Website visitors and page views are up, and e-commerce sales have also taken a boost from the lost shopping yields on the high street. Overall, the online cyber-highway is busier than ever before – and you want to be enjoying a comparable boost in your own fortunes during this difficult time.

·       So: have you found that you’re making more money online in 2020 overall?

·       Are you noticing more traffic from organic searches on Google, Yahoo, and Bing?

·       Have your social media channel followings and engagement improved? If so, how you noticed an increase in click-throughs?

·       Are you seeing a reduction of abandoned carts and increase an in customers completing the sale?

·       Did you notice whether the total customer value of each sale increased?

·       Have you built an email list of engaged subscribers and customers? If so, are you seeing an increase in email open and click through rates?

·       Have you generated more views and sales due to the predilection of people to be searching and shopping online?

These are a few questions that you need to answer through analysis to guide smart changes to your online infrastructure in the latter half of this year. If your customer base and revenue have not increased during the first part of the year, it’s time to evaluate the reasons why.

Top-Notch Customer Service to all Customers/Clients

Never has excellent customer service been so crucial for businesses attempting to navigate the post-pandemic world. You need your staff to be on the ball when it comes to their communications with clients and customers - and you need to be making those customers and clients feel comfortable with their relationships with your brand. If your customers feel neglected or unsatisfied, they will go elsewhere. Now, is the critical time to overhaul your customer service programs and incentives and train your employees to ensure all customers and clients receive the best possible service. There are too many other choices for consumers to explore if your customer service is lacking. It’s that simple.

As such, one innovation that can be incredibly helpful for your business is unified communications software. This software enables you to take an overview of all of the different communications platforms that you’re operating within your business – both internally and with external individuals – to monitor, assess, and analyze your communications. With this ability to view all of your communications through a single portal, you’ll be able to suggest changes to help your customers trust your business more. Essentially, you’ll be able to track all stated KPIs and benchmarks, determining strong and weak areas on micro and macro levels.

Importance of Scheduled Package Delivery Times

Many people remain in their homes after being told to stay at home by the government. These include vulnerable people who are scared of getting ill and people who have been able to change their working routine to incorporate working from home more regularly. As such, fewer people are visiting brick and mortar shops and stores – and more people are shopping online and having items delivered to their door.

If your business isn’t accurate and competitive in delivery – and you’re disappointing customers with long lead times, canceled orders, and missed delivery slots – then you’re unlikely to be chosen as a trusted business for them to buy from again. The importance of swift and accurate delivery cannot be overstated in the post-pandemic world – and to improve your business, you need to make sure that you’re analyzing all of your delivery slots to confirm your customers’ packages are delivered on time and they are happy.

If your business delivery time has lagged in the past or you had problems fulfilling orders, then you could offer free shipping on all orders and returns to help make up for the shortfall. Or you can go one step further by offering free shipping on all items and returns for 30 days or for an entire quarter to build up that trust once again. Brainstorm creative ways to provide interesting offers to your customers so they remain loyal.

These three areas of your business should be a priority of assessment and change this year, helping you redirect your energies to fulfill customer expectations in 2020. If your business falls short in any of these areas, then it’s time to optimize those weak spots to enhance your customer satisfaction and, in turn, which can increase your overall revenue. There are just too many options for consumers to choose from today.